Shipping & Warranty

At Fire Road, we take pride in providing a seamless shopping experience for our customers. That's why we have a clear and straightforward shipping and warranty policy in place.

Shipping

When you place an order with us, we understand that you're excited to receive your meticulously crafted home accessories. That's why we strive to ship all orders within 2-3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information. We offer free ground shipping for all items or you can pay to expedite your order during the checkout process. We offer reliable shipping options to ensure that your order reaches you in a timely manner. Whether you're located within the United States or internationally, we work with trusted carriers to deliver your products safely.

Warranty

At Fire Road, we stand behind the quality and craftsmanship of our products. We offer a limited 1 year warranty on all our home accessories. If you encounter any issues with your purchase due to manufacturing defects or workmanship, please reach out to our customer support team. They will be happy to assist you and guide you through the warranty claim process.

For this one year period following the date of the original purchase Fire Road LLC will, at its option, repair, replace, or provide a substitute for any piece or part proven to be defective in material or workmanship unless explicitly stated not to be covered by the warranty.

This warranty applies under conditions of normal use only and Fire Road is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair/modification, or accidental damage of any kind.

Please note that our warranty does not cover damages caused by misuse, accidents, or normal wear and tear. It is important to follow the care instructions provided with each product to ensure its longevity.

Any costs for packing and shipping are not covered under this warranty. To receive proper service under this warranty the original purchase receipt or invoice must be presented.

Customer Satisfaction

At Fire Road, customer satisfaction is our top priority. We strive to provide you with exceptional products and service. If you have any questions or concerns regarding our shipping or warranty policy, please don't hesitate to contact us at info@fireroad.us.

Our dedicated customer support team is available to assist you and address any inquiries you may have. We value your feedback and are committed to resolving any issues promptly and to your satisfaction.

Thank you for choosing Fire Road for your home accessory needs. We appreciate your trust in our brand and look forward to serving you.